For original purchasers of owner-occupied residential flooring
Guarantee #1 - Zero Regrets Guarantee
You’ll love your new floors or we’ll replace them for free! Here’s how it works; if at any time during the first 30 days after installation you decide you don’t like your new flooring for whatever reason, just let us know. We’ll replace the materials free of charge (With an outrageously good guarantee like this, we can’t include the cost of installation, so you’ll have to cover that). We offer this amazing guarantee because you’re going to have your new floor for a long, long time, and we don’t want you to have to live with a choice you’ll regret. We want you to be head-over-heels thrilled with your selection. So if you are unhappy with the flooring, we’ll replace it one time free of charge with another style of equal or lesser value (If the new flooring you select costs more, you simply pay the difference). If you walked into any other flooring store and asked them for a guarantee like this, they will probably laugh and tell you “no way!” So how can we offer such a powerful guarantee? We couldn’t unless we were absolutely confident in the quality of our products and services. We are confident, and you will be too; we guarantee it!
Guarantee #2 – Lifetime Installation Warranty
Buying flooring is not like buying any other piece of interior décor, such as a sofa or lamp. Why? Because unlike other products, flooring is installed or “manufactured” in your home. This makes the installation critical. We offer a lifetime installation warranty. You never have to worry about something going wrong with the installation. If it does, we’ll fix it for free! And we’ll do it quickly.
Our installers are neat, clean, well-groomed, and professional. They are expertly trained and experienced. They are guests in your home, and they conduct themselves as such. You’ll receive the highest-quality installation in the business. And after they’re finished, they will leave your home as neat and clean as when they arrived!